FREQUENTLY ASKED QUESTIONS

Q. How much damage do I need to have a claim?

A. Not much really. Marble-size hail can cause substantial granule loss and other shingle damage. 45+ mph winds can break the shingles seals and cause creases and tears. Wind driven rain can cause water damage to the interior walls.

Q. We haven't had any recent "Hail" why call my insurance?

A. This is a major misconception for insurance claims. In fact the majority of claims we aid in filing are for "Wind" damage. High winds can actually cause significant exterior damage as well as interior leaks!

Q. My roof looks okay from the ground, how do I know if there is sufficient damage to warrant filing a claim?

A. A Professional Claims Specialist will perform a thorough inspection of your roof. We have a 95% success rate with insurance Claims!

Q. If I file a claim with my insurance company, will I be canceled or will my premiums increase?

A. A Professional Claims Specialist will perform a thorough inspection of your roof. We have a 95% success rate with insurance Claims!

Q. How long do I have to file a claim?

A. In general, you have one year from the storm date to file a claim with your insurance.

Q. I've been denied by my insurance before. Why would I try again?

A. Capstone Restoration understands what the insurance companies consider damage and how to mitigate a previously denied claim with your insurance company. We file claims for the damage we find during our inspection not based on a previous contractor's assessment.

Q. This sounds too good to be true. How do I know this isn't some kind of scam?

A. We are an established member of the Better Business Bureau and have a "A" rating on Angie's List. We have dozens of references you may speak with. We don't make a penny unless your claim is approved!

Q. Is this an insurance scam?

A. No. An insurance scam is when someone intentionally inflicts damage to their own property in order to file a claim and get financial gain. We will not represent some one should we discover intentional damage during the inspection process. Storm damage claims are legitimate even if the damage is minimal.

Q. How does Capstone Restoration get paid?

A. We work on a contingency agreement that allows us to do the work if, and only if, the insurance company approves the claim. If the claim is denied or insufficiently funded, the agreement terminates automatically. We guarantee your maximum out of pocket expense is your insurance deductible!

 

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